FAQ's
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to sales@foxkingknives.com
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Pre Sale Questions
Q: What payment methods do you accept?
We accept Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
Q: How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Q: Free shipping
Free shipping
Q: How long will it take to get my order?
Most orders take 10-15 business days to arrive. Delivery details will be provided in your confirmation email.
Q:What do I do if I never received my order?
Q:What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Q: What shipping carriers do you use?
Orders ship via UPS，USPS and other carriers available.Tracking numbers will be provided in your shipping confirmation email.